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FAQ

RETURNS / EXCHANGES

How do I make a return?

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Unworn and unused items may be returned within fourteen (14) days of arrival.  Contact returns@kerrymcgauley.com with your order number and the item(s) you wish to return and we will email you a return label.

Please note: A return shipping fee of $5 will be deducted from your refund. Please review our Shipping & Returns policies or email info@kerrymcgauley.com with any additional questions.

Can I make an exchange?

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Unfortunately, we do not accept exchanges. Please follow steps for making a return and place a new order.

When can I expect my refund?

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Processing refunds typically takes 5-10 business days once item(s) have been received. All refunds will be issued to the original form of payment.

PLACING ORDERS

What forms of payment do you accept?

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We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept ApplePay and Google Pay.

When will my order ship?

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As all pieces are handmade to order, please allow up to 5 business days for items to ship. We appreciate your patience!  If for any reason shipment is delayed longer than 5 business days, we will notify you directly. 

Do you offer gift packaging?

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All items are shipped in their own cotton pouches, which we think make for a chic, thoughtful gift.

PRODUCTS / CUSTOM

What's the difference between “gold-filled” and "gold-plated"?

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Gold-filled jewelry contains 5% gold bonded to a base metal, while gold-plated only contains .05% gold. Gold-filled is the next best thing to solid gold jewelry.

Can I swim in my jewelry?

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We recommend removing your pieces prior to showering and swimming in a pool or the ocean. We also suggest avoiding lotion and perfume application while wearing. For additional care instructions, check out our Care Guide or email us at info@kerrymcgauley.com.

How do I know my bracelet size?

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We offer two or three lengths for all our bracelet styles to fit your needs. To determine your size, use a measuring tape or string and measure just above the wrist bone, adding ¼-½ inch for a comfortable fit. The industry standard is 7” which fits the average wrist.

Can I get my bracelet resized?

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Many of our pieces are made-to-order, resizing will incur a $10 remake fee. Please email info@kerrymcgauley.com to initiate.

My necklace/bracelet/earring broke, can you fix it?

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KM offers free repairs within 30 days of your purchase. For repairs needed beyond 30 days there will be a fee.

Contact info@kerrymcgauley.com to make your request.

My earring backs are too loose

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Butterfly earring backs can loosen with everyday wear. Gently squeeze the two metal circles together, forming a tighter grip on your earring post. If earring still feels loose, we recommend adding a clear back for additional support.

Do you offer custom pieces?

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Yes! We offer custom design services of 5+ pieces for your special occasions. Send us your inspiration, theme, color palette, etc. and we can create your one-of-a-kind item. To inquire contact custom@kerrymcgauley.com.

Where is your jewelry made?

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All pieces are handmade in Newport, Rhode Island.

OTHER

Do you have a store?

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Not yet! But we hope to have a physical location one day.

Other questions?

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We’re here to help! Get in touch via info@kerrymcgauley.com.

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