RETURNS / EXCHANGES
How do I make a return?
Unworn and unused items may be returned within fourteen (14) days of arrival. Contact firstname.lastname@example.org with your order number and the item(s) you wish to return and we will email you a return label.
Can I make an exchange?
Unfortunately, we do not accept exchanges. Please follow steps for making a return and place a new order.
When can I expect my refund?
Processing refunds typically takes 5-10 business days once item(s) have been received. All refunds will be issued to the original form of payment.
What forms of payment do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express and Discover. We also accept ApplePay and Google Pay.
When will my order ship?
As all pieces are handmade to order, please allow up to 5 business days for items to ship. We appreciate your patience! If for any reason shipment is delayed longer than 5 business days, we will notify you directly.
Do you offer gift packaging?
All items are shipped in their own cotton pouches, which we think make for a chic, thoughtful gift.
PRODUCTS / CUSTOM
What does “gold-plated” mean?
As gold is a soft metal, gold-plating is the method of coating a thin layer of gold over a stronger metal, typically brass, copper or silver, making your gold pieces more durable. All chains, hoops, closures, and other metal findings in our pieces are gold-plated.
Can I swim in my jewelry?
How do I know my bracelet size?
We offer two lengths for all our bracelet styles to fit your needs. To determine your size, use a measuring tape or sting and measure just above the wrist bone, adding ¼-½ inch for a comfortable fit.
Do you offer custom pieces?
Yes! We offer custom design services of 5+ pieces for your special occasions. Send us your inspiration, theme, color palette, etc. and we can create your one-of-a-kind item. To inquire contact email@example.com.
Where is your jewelry made?
All pieces are handmade in Newport, Rhode Island.
Do you have a store?
Not yet! But we hope to have a physical location one day.
We’re here to help! Get in touch via firstname.lastname@example.org.